Privacy Policy

1. Introduction

Trophy Electric LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://trophyelectricllc.us (the "Site") and use our electrical services.

Please read this policy carefully. By accessing our Site or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Fill out contact or quote request forms
• Request electrical services or estimates
• Communicate with us via phone, email, or in person
• Schedule appointments or service calls

This information may include:

• Full name
• Phone number
• Email address
• Property/service address
• Project details and requirements
• Communication preferences

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information:

• IP address and geolocation (city level)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device identifiers (with consent via cookies)

See our Cookie Policy for details on cookie-based collection.

2.3 Project & Service Information

During service delivery, we may collect:

• Property electrical system details
• Photos of work areas (with permission)
• Permit and inspection records
• Equipment specifications and serial numbers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide electrical services, schedule appointments, and communicate about your project
• Estimates & Invoicing: To prepare accurate quotes, contracts, and invoices
• Communication: To respond to inquiries, send service updates, and follow up on completed work
• Compliance: To meet licensing, permitting, insurance, and legal requirements
• Quality & Safety: To maintain service records, warranty information, and safety documentation
• Site Improvement: To analyze website traffic and improve user experience (with consent)
• Legal Obligations: To comply with applicable laws, regulations, and court orders

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We engage trusted third parties to perform services on our behalf:

• FormSubmit: Contact form processing and email delivery
• Web Hosting Provider: Server infrastructure and security
• Payment Processors: If applicable for online payments

These providers are contractually obligated to protect your data and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose information when required by law, regulation, subpoena, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business. You will be notified of any such change.

4.4 With Your Consent

We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer Records: 7 years after last service (for warranty, liability, and tax purposes)
• Project Documentation: 7 years after project completion
• Communications: 3 years
• Website Analytics: 26 months (with consent)
• Cookie Preferences: 1 year

After the retention period, we securely delete or anonymize your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• HTTPS encryption for all website traffic
• Secure form submission via FormSubmit
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request restriction of processing
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for cookie-based processing at any time

To exercise these rights, contact us at [email protected] or call +1 (270) 320-6274. We will respond within 30 days.

8. Children's Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: